We are looking for an energetic and passionate individual to join us on an exciting growth journey at RICH Performance Digital, part of Audience Collective.

As the Head of Client Service, you'll find yourself at the heart of our dynamic and expanding team, combining the agility of a startup with the support and enterprise level capabilities of a full-scale marketing service group.

In this role, you'll take the lead in nurturing existing client relationships, ensuring we deliver top-notch service standards. Working closely with the Head of SEO and Head of Biddable, you'll also oversee our largest headline accounts.

This unique opportunity needs an individual with a true passion for new business. The Head of Client Service will work closely with Audience Collectives sales and marketing team on the overall value chain and converting opportunities. Pitching will be something you know and love and you can motivate and coordinate teams to give what is required to win.

We're looking for a new colleague who shares our enthusiasm for building something exceptional. If you're ready for a career-defining opportunity that blends digital excellence with audience centric, human insights, join us on this rewarding journey. Let's shape the future together.

You'll be responsible for:

• Client services
• Client growth and new business
• People leadership
• Being our subject matter expert

We understand that diversity is an important part of a truly inclusive community, and it’s something we're committed to as an organisation. We welcome applications from candidates from a wide variety of backgrounds. 

The most important thing is that our people live our values - bold, commercial, collaborative, curious and engaging. We accept that not all applicants are able to meet all requirements of the role and therefore we consider applications based on merit and experience. We are happy to discuss your application and to assist you through the process. If you have any questions about any advertised role and how we can support you, please contact the Recruitment Team.

The things we are looking for throughout the application process are:

• Proven experience in a client service role within a digital marketing agency.
• In-depth knowledge of SEO, PPC, Dig PR, Social, and programmatic channels.
  • CRO and affiliate experience is preferable
• Strong track record in client retention, growth, and new business acquisition & pitching.
• Excellent communication and presentation skills.
• Ability to collaborate effectively with cross-functional teams.
• Prior experience within a marketing services group is preferable.

What are we offering?

• 25 days annual leave
• 3 additional celebrations days
• 9% pension

We may start interviewing for this role before the closing date so please don't hesitate to submit your application. And you have any questions then please get in touch!